terms and conditions

This website is provided by Altogether Group Pty Ltd ABN 28 136 272 298 (Altogether) under the domain name altogethergroup.com.au. Your use of this website is subject to terms of use. The terms of use outline important information such as limitations of liability and warranty disclaimers. By using this website, you agree to be bound by our terms of use.

Please find out more below.

This website contains information of a general nature about products and services offered by Altogether. Altogether may change this website and information on this website at any time.

  1. NSW laws

The law applicable to this website is the law of the State of New South Wales.

Altogether may at any time vary these terms of use by publishing a revised version on this website. Altogether is under no obligation to specifically notify you of any variation to the terms and conditions, and you acknowledge that by your use of this website after any variation, you are taken to have accepted the new terms and conditions.

The information on this website concerning the qualities, standards and availability of products and services, along with the regulatory or legislative regimes that apply has, unless otherwise stated, been prepared for Australian customers. Customers outside Australia should consider whether the information is still applicable.

  1. Altogether intellectual property

Unless otherwise indicated, Altogether either owns the copyright in the content of this website or is licensed to use it.

Please feel free to download this information for your personal use or to inform others, for their personal use, about Altogether businesses or products.

If you are altering, modifying, reproducing or disseminating information on this website, you must obtain Altogether  prior consent. In addition, you must not use any trademarks or logos from the Altogether website, or the websites of its wholly owned subsidiaries. You will need prior written consent to do so.

All intellectual property rights are reserved. Altogether does not warrant that the content of the website will not infringe any third party’s intellectual property rights.

  1. Links from this website

Links to other websites are provided for your convenience. Altogether does not control these other websites and cannot be responsible for the content or accuracy of the information or other material on these websites. By providing links to other websites on this website, Altogether is not endorsing or approving the content of the linked website.

  1. Security

Altogether has provided a secure environment for customers to input their personal data in the forms provided on this website. Security is provided using the following safeguards:

Secure Socket Layer (SSL) certificate

The padlock icon at the bottom of your screen indicates when you are in a secure section of the Altogether website. To view details of this certificate, double click on the padlock when it is closed and it will bring up information about the certificate.

This certificate ensures the confidential information you send from your web browser to the Altogether website server via the World Wide Web will be encrypted. Any information travelling between these two points is encrypted which blocks third parties from being able to read the contents of the transmission.

Use of private data

Altogether is not in the business of selling or renting customer’s personal information to telemarketers or sharing personally identifiable information with others.

  1. Warranties

While Altogether has been careful to ensure that the material on this website is accurate, Altogether gives no warranty (express or implied) as to the accuracy, completeness or adequacy of that material, nor does Altogether make any warranty that the material on this website does not infringe the intellectual property rights of any person.

To the maximum extent permitted by law, Altogether and its directors, employees, agents and contractors exclude all liability or responsibility to any persons for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, that may result from the use of this website or any third party website able to be accessed from this website or from the use of or reliance on any information, advice, opinion, representation, provided on or made available through this website or any third party website.

Altogether does not guarantee that this website will be continuously available, error free or free from viruses.

  1. Where we supply any goods or services to our customers the following conditions applya. In some instances we may supply products or services under either our Water Customer Contract or our Electricity Supply Agreement (Supply). We will endeavour to carry out the Supply within a reasonable timeframe. In the event we are unable to carry out the Supply our total liability is limited to the fee payable for the Supply and is otherwise limited to the terms set out under the heading ‘Warranties’ above.

We want you to be satisfied with your purchase and every reasonable effort will be made to do what we can to fix any problem which may arise through the Supply of products or services from us.

If you find that the product or service you have received from us is faulty or does not fit the intended purpose for which we have described, does not match the description we have advertised or are of unacceptable quality, we will repair, replace or refund the value of the good or service purchased.

You will need to provide proof of purchase and if the goods are deemed to be faulty. We will pay for the return via our preferred method of transport and if you have paid a delivery fee it will be refunded should you choose the refund option. We will pay the freight charges for the replacement or repair option.

Where it is found that you have contributed or caused the failure of any product (by damaging or misusing the goods) we reserve the right to withhold a refund or to replace such goods.

Please make your choice carefully as we do not offer a refund if you change your mind or make an incorrect choice.