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terms and conditions

This website is provided by Altogether Group Pty Ltd ABN 28 136 272 298 (Altogether) under the domain name altogethergroup.com.au. Your use of this website is subject to these terms of use. These terms of use outline important information such as limitations of liability and warranty disclaimers. By using this website, you agree to be bound by our terms of use.

Please find out more below.

This website contains information of a general nature about products and services offered by Altogether. Altogether may change this website and information on this website at any time.

  1. NSW laws

The law applicable to this website is the law of the State of New South Wales.

Altogether may at any time vary these terms of use by publishing a revised version on this website. Altogether is under no obligation to specifically notify you of any variation to the terms and conditions, and you acknowledge that by your use of this website after any variation, you are taken to have accepted the new terms and conditions.

The information on this website concerning the qualities, standards and availability of products and services, along with the regulatory or legislative regimes that apply has, unless otherwise stated, been prepared for Australian customers. Customers outside Australia should consider whether the information is still applicable.

  1. Altogether intellectual property

Unless otherwise indicated, Altogether either owns the copyright in the content of this website or is licensed to use it.

Please feel free to download this information for your personal use or to inform others, for their personal use, about Altogether’s businesses or products.

If you are altering, modifying, reproducing or disseminating information on this website, you must obtain Altogether’s  prior consent. In addition, you must not use any trademarks or logos from the Altogether website, or the websites of its wholly owned subsidiaries. You will need prior written consent to do so.

All intellectual property rights are reserved. Altogether does not warrant that the content of the website will not infringe any third party’s intellectual property rights.

  1. Links from this website

Links to other websites are provided for your convenience. Altogether does not control these other websites and cannot be responsible for the content or accuracy of the information or other material on these websites. By providing links to other websites on this website, Altogether is not endorsing or approving the content of the linked website.

  1. Security

Altogether has provided a secure environment for customers to input their personal data in the forms provided on this website. Security is provided using the following safeguards:

Secure Socket Layer (SSL) certificate

The padlock icon at the bottom of your screen indicates when you are in a secure section of the Altogether website. To view details of this certificate, double click on the padlock when it is closed and it will bring up information about the certificate.

This certificate ensures the confidential information you send from your web browser to the Altogether website server via the World Wide Web will be encrypted. Any information travelling between these two points is encrypted, which blocks third parties from being able to read the contents of the transmission.

Use of private data

Altogether is not in the business of selling or renting customer’s personal information to telemarketers or sharing personally identifiable information with others.

  1. Warranties

While Altogether has been careful to ensure that the material on this website is accurate, Altogether gives no warranty (express or implied) as to the accuracy, completeness or adequacy of that material, and nor does Altogether make any warranty that the material on this website does not infringe the intellectual property rights of any person.

To the maximum extent permitted by law, Altogether and its directors, employees, agents and contractors exclude all liability or responsibility to any persons for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, that may result from the use of this website or any third party website able to be accessed from this website or from the use of or reliance on any information, advice, opinion, representation, provided on or made available through this website or any third party website.

Altogether does not guarantee that this website will be continuously available, error free or free from viruses.

  1. Refunds and returns - products

We want you to be satisfied with your purchase and every reasonable effort will be made to do what we can to fix any problem which may arise through the supply of products from us.

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item, and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.

  1. Refunds and remedies – services

We are not required to provide a refund if you change your mind about the services you asked for.

But you can choose to cancel your purchase and receive a refund for unconsumed services if the service has a major problem. This is when the service:

  • has a problem that would have stopped someone from purchasing the service if they had known about it
  • is substantially unfit for its common purpose, and can’t easily be fixed within a reasonable time
  • does not meet the specific purpose you asked for and cannot easily be rectified within a reasonable time
  • creates an unsafe situation.

If you choose to continue with the purchase of the services, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If the problem cannot be fixed, we view it as a major problem.


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