faults and emergencies
If you are experiencing a life threatening emergency please call 000 immediately.
To report an outage please call 1300 803 803, alternatively view current outages or maintenance situations by entering your post code here
billing enquiry
If you would like to view or download a current or old bill please log into "my account" using the email address you opened your account in, here
If you would like to understand how to read your bill please visit here
Alternatively if phone is your preferred method, please call the relevant number below;
- If Altogether supplies electricity as an authorised retailer please call 1300 806 806
- If Altogether services you for drinking water, recycled water and waste water please call 1300 803 803
- If Altogether services you as billing agent on behalf of your body corporate for hot water, cooktop gas or on supplied electricity services please call 1300 803 803
understanding your hot water
All hot water is separately piped to each unit and metered via an individual hot water meter.
We've prepared this diagram to help demonstrate how your building is billed for water
understand the energy agreement options
Our retail offer and existing billing agent schemes are vastly different in terms of responsibilities and liabilities under the National Electricity Retail Rules (NERR) and the Australian Energy Regulator (AER) rules and guidelines.
This table outlines the risks and liabilities borne by the Body Corporate or site owner in a billing agent scheme and identifies the benefits of a retail offer, such as enhanced regulatory arrangements and protections for customers.
