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help and support at your finger tips

frequently asked questions

If you are experiencing a life threatening emergency please call 000 immediately.

frequently asked questions

how can we help you?

faults and emergencies

If you are experiencing a life threatening emergency please call 000 immediately.

To report an outage please call 1300 803 803, alternatively view current outages or maintenance situations by entering your post code here

If you would like to view or download a current or old bill please log into "my account" using the email address you opened your account in, here 

If you would like to understand how to read your bill please visit here 

Alternatively if phone is your preferred method, please call the relevant number below;

  • If Altogether supplies electricity as an authorised retailer please call 1300 806 806
  • If Altogether services you for drinking water, recycled water and waste water please call 1300 803 803
  • If Altogether services you as billing agent on behalf of your body corporate for hot water, cooktop gas or on supplied electricity services please call 1300 803 803

All hot water is separately piped to each unit and metered via an individual hot water meter.

We've prepared this diagram to help demonstrate how your building is billed for water

Our retail offer and existing billing agent schemes are vastly different in terms of responsibilities and liabilities under the National Electricity Retail Rules (NERR) and the Australian Energy Regulator (AER) rules and guidelines.

This table outlines the risks and liabilities borne by the Body Corporate or site owner in a billing agent scheme and identifies the benefits of a retail offer, such as enhanced regulatory arrangements and protections for customers.

we aim to please

We service communities where our customers live, work and play. That is why we are always committed to
providing you responsive and professional client services. We will be authentic, open, honest and consistent in
every interaction.

client commitment charter




future-proofing communities

Our solutions are based on proven technologies that support the circular economy. We can help you explore and identify ways to tap into natural sources and cycles that bring benefits to your community.

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