To set up your new account, we’ll need you to enter your postcode so we can check that we service your community.
Existing customers can access the online portal here.
Due to the impacts of COVID on our staff, if you cant find what you need by logging into “my account” please search our help centre. Alternatively, if you'd prefer to talk to us please note there may be delays.
living,
only brighter
We’re a multi-utility service provider on a mission to make the world a brighter place. With simple and sustainable water, power and data services, we work together with developers and communities to create a better future for everyone.
power,
only smarter
Our electricity product, along with our electricity service, works to remove wastage, maximise efficiency and improve affordability for our customers and communities.
water,
only better
We capture and preserve community water for the community. We embed efficient use of water through smart design and local utility policy.
At Altogether, we deliver reliable, localised essential services for the prosperity of people, the community and the planet by forging our own path and keeping resources and jobs local. In total, over 400 communities already benefit from the Altogether experience, with growth strategies leading to 100,000 customers by 2024.
staff,
on a mission
Altogether complements Morrison & Co's regional-scale investments with local community-scale utility solutions, all delivered under an ethical and sustainable ethos.
building
sustainable
futures
No matter what my enquiry is, the team there are always friendly and amazing keep up the great work everyone
Julie
I’m very happy with the friendly service and attention to my requests today. Alice was helpful and informative, listened to my requests and made me feel welcome. I commend her to you. Thank you
Brenda
I was happily surprised by the call from Stacey to finalise my power account. When I get a new property I will get in touch again if I am still able to use Altogether where ever I happen to end up. Thank you Stacey for being so considerate with my hearing problems.
Marianne
Communication and our request was attended promptly and great work . I like the layout of water bill, which is easy to read and give a good understanding for water consumption
Sienna
Ellie-Rose provided excellent support. She helped me understand the procedures and was extremely prompt and helpful.
Nic
I have to compliment Rebecca , she was highly professional thru out our lengthy sign up process. She never wavered in being helpful, calm and attentive at all times. Rebecca is an enormous asset to your company.
Sandra
I can't remember when I have had such a prompt reply from a support centre.
Impressive.
Dale
Tonii was exceptional. As I was dealing with a complicated situation she was very patient and friendly with me.
Thank you Tonii
Noeline
Again the customer service representative I have dealt with has been an absolute pleasure to deal with didn't give me reasons as to why something so simple cannot be done just dealt with the enquiry and I wasn't left stressed out! Excellent customer service. I truly hope you and your colleagues are recognised for the awesome work you do. Have a great day.
Carmel
The agent was excellent. He was so patient and slowly answered my many questions. He sorted out all my accounts and took payment over the phone so that everything was completely up to date. I felt a weight lifted off my shoulders after I put the phone down. You are lucky to have an employee who is both knowledgeable and friendly. Five star service!
Christine
