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builders & homeowners

connecting made easy

Customers and builders can schedule services ahead of time, purchase parts and products to improve water efficiency.

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your checklist to connect your home to our water services

already started?

1. register online

Open an account by selecting your postcode via connect

2. review our requirements

Before you start designing your home, review our requirements so they can be integrated into your house plans. This will help with swift approval of your plans. These requirements are outlined in our builder's guide

Secondary dwellings will attract additional fees or costs for works associated with additional infrastructure and servicing requirements such a larger wastewater collection tank. Please refer to adding a second dwelling, granny flat or building a duplex for more information

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3. inform your builder

Make sure your builder knows your home will have a dual water supply and be connected by a pressure sewer network. Information about our technical requirements can be found in our builders guide

Check that your builder understands you don’t need a rainwater tank to comply with BASIX. connecting to our network meets your BASIX requirements for water and costs no more than installing and connecting a rainwater tank and pump

Be sure that any building quotes you obtain detail the costs included to connect to our network and compare these to our connection price list found in community fees and charges.

If your builder will be submitting plans on your behalf you will need to supply them with your 12 digit customer account number (from step 1)

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4. apply through us for a drinking water meter

If Altogether supplies the drinking water in your community (Cooranbong and Huntlee), before you begin construction you will need to purchase a drinking water meter

More information and the application form can be found here.

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5. submit your house plans

Submit your documentation for review prior to commencing construction here.

We commit to a ten-business day turnaround on this review. If the documentation is not completed correctly, you need to allow a further 10 business days and incur additional fees for every subsequent submission.

Our stamped approval on your plans is required and in your interest to ensure that costly alterations and delays are avoided. 

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6. ensure compliance with Altogether’s requirements during construction

Non compliance with these requirements will delay connection of your home’s sewer to our wastewater network, your ability to move into your new home, as well as incurring additional costs.

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7. final inspections prior to connection

Once construction of your home is complete the following inspections needs to be completed on your property

  • a final plumbing and drainage inspection (your builder or plumber needs to organise the final plumbing and drainage inspection with NSW Fair Trading or your local council)
  • an electrical compliance check

Once the above inspections are completed you will need to submit the final pre inspection report OR final plumbing inspection sticker issued by NSW Government, Fair Trading and the Certificate of compliance for electrical work (CCEW) here

Receiving these report lets us know that you are now ready to have your home connected to our network and we can begin to book in your pre-connection inspection.

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8. ensure all connection fees are paid

All relevant fees are paid:

9. pre-connection inspection

Our technicians will complete a pre-connection inspection to ensure that your home and the builders completed works comply with our requirements prior to connection

We will need access to your home to satisfy all pre-connection assessment criteria

If your home is ready to connect then we will notify you and your builder of your connection date

If your home does not pass the inspection, then we will let your builder know what needs to be fixed and keep you in the loop. Additional fees are applicable to all subsequent inspections.

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10. connection and connection certificate

Our licenced technicians will install a pump in the wastewater collection tank, a recycled water meter and a control panel. They will also do a cross-connection check to make sure your two water supplies are connected properly. We will issue a Connection Certificate once this is complete

You won’t be able to get your Occupation Certificate from Council or a private certifier without our Connection Certificate which verifies that your home is suitable for occupation and use from a water services and sanitary drainage perspective

*Note: connections are completed on a first come first served basis, connections are also weather dependent, please allow at least 10 business days for the connection process

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11. occupation certificate

You will need the Connection Certificate to apply to your local council or your private certifier for an Occupation Certificate.

No-one is permitted to live in the home until the Occupation Certificate has been issued and without the Connection Certificate your sewer system will not be operational.

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– enjoy using recycled water!

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