privacy information – unsolicited calls.

privacy information – unsolicited calls.

At Altogether we are committed to preserving and respecting the privacy and confidentiality of our customers. We ensure customers’ personal information is managed in accordance with the Privacy Act and the Australian Privacy Principles as set out in our Privacy Policy.

Should someone pose as a representative of Altogether, attempting to obtain personal information from our customers through unsolicited phone calls, please be aware of the following:

• Legitimate communication from Altogether: Altogether will never initiate contact with customers requesting sensitive information such as passwords or credit card details.
• Verification: Altogether will verify your account through personal information to confirm your identity. If you are unsure of the legitimacy, please contact us by our website or by calling our team on 1300 803 803 or 1300 806 806.
• Channels: If you are uncertain about the legitimacy of a communication, please contact us by our website or by calling our team on 1300 803 803 or 1300 806 806.
• Customer Support: Our customer support team is available to assist you with any concerns or questions you may have. Do not hesitate to reach out to them if you need clarification or assistance.
• Report Suspicious Activity: If you encounter any suspicious activity or receive communication that you believe to be fraudulent, please report it to us immediately. If you wish to contact us about the handling of your personal information, accessing or correcting your personal information, or to make an inquiry or complaint, please contact our Privacy Officer here.

Thank you for your continued trust in Altogether.