contact us

To ensure your inquiry is directed appropriately, please use the following guidelines:

Postal Inquiries:
If you prefer to send physical correspondence, please use our postal address:
PO Box 404, Nundah, QLD 4012.

Phone Inquiries:
Depending on the nature of your inquiry, use the relevant phone number:

• For electricity supply (authorised retailer): Call 1300 806 806.
• For water services (drinking water, recycled water, and waste water): Call 1300 803 803.
• For billing inquiries (hot water, cooktop gas, or supplied electricity services on behalf of your body corporate): Call 1300 803 803.
• Hardship Program Participants: If you are enrolled in our hardship program, please contact your case worker at 1300 123 803.

This will help us direct your inquiry to the appropriate department for prompt assistance.

We encourage existing customers to use our online portal to find specific account information. (Simply click 'my account" in the top right hand corner and log in with the email address you registered your account with)