As per your energy supply agreement our tariffs are published on our website. Any variation will be notified directly before your bill.
information packEnergy retailers like Altogether buy from the electricity grid through wholesalers, so we can supply energy to you, comply with the various government schemes and pay all network costs on your behal, comply with the various government schemes and pay all network costs on your behalf. Your electricity and gas prices also include all our operating costs, including managing billing and payments and for the full range of customer services we provide.
If you are affected by a price change you will have received a letter from us advising you of your new rates ahead of the effective date of your price change.
If you’d like to talk to us about your price change, you can call us on 1300 806 806 to speak to one of our team or send us an email
Generators produce electricity from either non-renewable fossil fuels (such as coal, oil or natural gas) or renewable energy sources (such as wind, hydro or solar power). Generators invest in generation assets, building and running electricity power stations.
Although gas is very different to electricity because it is a storable product, gas retailers such as Altogether similarly must purchase wholesale gas to supply to its customers in a competitive market.
The costs of transporting electricity from generating stations to your house are generally the largest components of your electricity bill, making up about half of an average household electricity bill. These costs include the cost of building, maintaining and operating network transmission infrastructure (like electricity poles, transmission lines and substations) that transport energy from power stations to local regions (transmission costs). Distributors similarly, also charge for the local distribution charges and infrastructure, and are often the first point of contact for blackouts and damaged electricity lines in your neighbourhood.
Retailers are required to pay equivalent costs to transport gas from where it is produced to your house and for gas meters used to measure your use.
Altogether are responsible for the installation and maintenance of electricity meters within your community.
There are a number of federal and state government programs designed to provide incentives for energy efficiency and to support the development of renewable electricity. These schemes set targets for retailers, for example in how much new renewable electricity they must purchase each year such as the Small-scale Renewable Energy Scheme. Retailers recover the cost of complying with these regulations in their electricity prices.
