All energy consumers must always retain their customer rights and protections, however the reality under the two arrangements can differ significantly in terms of having proper access to those rights. Many owners of embedded networks wrongly assume that they are not responsible for the delivery of key consumer protections under an exempt seller arrangement, which means their operation of the embedded network may not be compliant, leaving them vulnerable to financial and legal risk

Under exempt seller schemes, bodies corporate are still responsible for many financial and legal aspects including gate meter retailer costs, regulated fines, ombudsman costs and the debt risk of unpaid bills, which could potentially be quite substantial. Furthermore, they still have important liabilities in relation to capturing and declaring data for life support customers and assisting those who experience difficulties paying their energy bill. Many bodies corporate are simply not aware of their responsibilities and that can land them in trouble with the Regulator, or with customers who complain that their rights and protections are not being fulfilled. In comparison, all of these concerns are taken care of when under a retail offering.

Energy is such a complex and evolving landscape. Changing legislative requirements make compliant operations of embedded electrical services in strata communities very difficult to deliver and maintain. Under a retail model we find that our customers appreciate knowing that all of these responsibilities are handled by us, giving them time to focus on their areas of proficiency, rather than trying to be experts in energy law and regulation.