Join our Community Support Program

Your Details

Step One | About You

Your account number can be located at the top right hand side of your energy bill.

Step Two | Your Application


To be eligible for the Community Support Program, you need to confirm with us that you have been impacted by the COVID-19 pandemic and that the following are true.


  • You have on or after 1 March 2020 registered with Centrelink their intention to make a Centrelink claim.
  • You are a recipient of a JobKeeper payment or any similar form of government (Federal or State) relief, payment or subsidy in connection with COVID-19.
  • You hold a Concession Card valid in their state of residence or you have applied for a concession card and are waiting for the application to be processed.
  • You are a sole trader and their revenue has reduced by more than 20% relative to a comparable period a year ago (of at least a month) due to COVID-19.

Terms and Conditions

You confirm that you have read, understood and agree to the applicable Community Support Program Terms and Conditions:

  • Customers in Ikon Apartments, Row & Crewman, Skye by Crown, Skytower Downtown, Stanley on High, Palazzo Versace and Waterville Residences Terms and Conditions
  • Existing Altogether as authorised retailer customers not in the above buildings Terms and Conditions

Delegation of Authority

You authorise Altogether to process, apply for, and receive for the purpose of funding the Community Support Program, including to apply in payment of amounts owing by the customer to Altogether, any energy concession, grant or allowance available to the customer.

Marketing Consent

We need your consent to send you information about other tariffs and offers we have have available.