Collections Support Officer

Working within our Retail team, the Collections Support Officer is responsible for accurately monitoring and maintaining customer accounts, financial data, and approved collections strategy. The focus is on ensuring consumer and regulatory protections are met whilst best managing and negotiating with the account/customer during the collection cycle.

You’ll also need to respond to customer enquiries effectively resolving their queries with discretion and reliability. We need you to be collaborative and communicative within the team and provide suggestions for process improvement.

What will you bring to the role?

  • Knowledge of customer billing and credit process
  • Knowledge of or willingness to learn customer billing IT systems, especially in the area of customer accounts (eg Blue Billing, BCMax)
  • Knowledge or willingness to learn debt collection principles, processes and procedures, work practices and policies.

Why join us at Altogether/Benefits

  • No weekend work or evening work
  • Paid overtime
  • Flexibility to work from home considered after probation period.
  • A growing organisation which brings lots of personal growth opportunities
  • There will be great opportunities for you to be able to communicate and collaborate within team and provide suggestions for process improvement.
  • Vaccination Leave to support time off to take your vaccinations.
  • Retail discounts
  • Family & Wellbeing initiatives e.g. Access EAP program
  • End of trip showers & Lockers
  • Free snacks such as fruits in the office
  • 5km’s to Chermside Shopping Centre
  • Gym next door
  • Free on-site & street parking
  • Annual Company Christmas Party
  • Large lunch spaces, outside & inside

About Us

Altogether Group Pty Ltd is a sustainable multi-utility providing drinking water, recycled water, wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers in the next five years.

Our people drive our mission of creating next generation utilities that enable self-sufficient communities by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.

Interested? Apply Now!

Please submit your application as soon as possible as we will be reviewing applications as they come in and may therefore close the ad without notice.

Multiple positions are available!

Apply today