Collections Officer

We are seeking

2 x Brisbane based Collection officers.

Working within our Retail team, the Collections Officer is responsible for maintaining and monitoring customer accounts in accordance with debt strategies at each site. The Collections Officer will accurately monitor, process and maintain customer account, financial data, and approved collections strategy. The focus is on ensuring consumer and regulatory protections are met whilst best managing the account/customer during the collection cycle.

All functions are to be performed in accordance with each client’s contract specifications, our company policies and regulatory requirements, and contribute to the effective and efficient operation of Altogether Group and its subsidiaries.

Core Responsibilities:

  • Manage customer accounts and records as required
  • Manage the customer debt collection process within the prescribed timeframes
  • Monitor and maintain customer financial data
  • Customer enquiries and complaints are effectively resolved
  • Collaboration, communication, and process improvement
  • Adhere to Retail compliance regulations


Year 12 level of education or equivalent


  • Knowledge of customer billing and credit process, in particular, relating to the National Energy Industry
  • Ability to negotiate empathetically and respectfully with customers or associated parties, within guidelines relating to outstanding debt recovery or financial position of customers, therefore discretion, reliability and confidentiality are essential.
  • Knowledge of or willingness to learn customer billing IT systems, especially in the area of customer accounts (eg Blue Billing, BCMax)
  • Knowledge or willingness to learn debt collection principles, processes and procedures, work practices and policies.
  • Experience or willing to learn with in a debt management environment. Preferable if you can demonstrate ability in reporting, investigations and analysis.

Candidates will have a flexible approach to hours, and will be a diligent self-starter with the ability to work collaboratively with other areas of the business. Candidates must have strong computer and communications skills, specifically in Excel and Outlook.

All offers of employment are subject to satisfactory pre-employment checks including references, health assessment which includes a drug and alcohol screening, and police check.

Why Altogether Group?

You will be working within an energetic organisation that encourages your growth and development and provides the best of facilities for its employees.

You will enjoy a collaborative work culture where you will be supported and empowered to contribute your ideas and identify opportunities for your team, the business and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.


  • Flexible workplace
  • Health and well-being initiatives
  • Excellent on-site facilities such as end of trip showers, lockers and bike racks
  • Free parking

Apply today