Collections Manager

We are seeking

an experienced Collections Manager to join our growing Brisbane Contact Centre. Reporting into the Executive Manager, Retail Services you will be responsible for managing and coordinating workflow in relation to the Customer Debt Collection process. You will work closely with a variety of internal and external stakeholders to ensure the timely and successful delivery of process and procedures according to Altogether license obligations and customer needs.

About the Role

  • Owning the debt collection strategies to ensure that Altogether and its clients debt positions are always minimized.
  • Managing your team to ensure that all day-to-day customer interactions are delivering on the collections team KPI’s objectives.
  • Reporting on the status of all team KPI objectives, current process changes and the effectiveness of the business processes ensuring continuous improvement, reduction in cost to serve and regulatory compliance.
  • Manage the mercantile process and vendor contract to deliver optimal performance in line with target KPI’s.

About You

To be considered for this role it is envisaged you will possess the following:

  • Formal qualification in business will be highly regarded.
  • Previous experience in a leadership or managerial role, ideally in the utility or collections function within any industry.
  • Proven track record in process design, quality assurance and compliance.
  • Proven track record of delivering collections portfolio management including customer hardship programs and mercantile channel partners.
  • Superior verbal and written communication skills.
  • Demonstrated ability to lead and manage change within the team and foster team culture.
  • Strong negotiation skills and able to influence outcomes through persuasive communication.

Why join us at Altogether?

You will be working within an energetic organisation that encourages your growth and development and provides the best of facilities for its employees.

You will enjoy a collaborative work culture where you will be supported and empowered to contribute your ideas and identify opportunities for your team, the business and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibilities.


Apply today