Billing Specialist

As part of our back-office engine, the Billing Specialist is responsible for the core bill calculation and presentment processes for utility customers across QLD and NSW. You will be accountable for continuous improvement and implementation of efficient and effective processes and responsible for billing accuracy and timeliness.

Core Responsibilities:

  • Manage the end-to-end customer utility billing process of your own portfolio of communities
  • Provide a high level of customer care with a professional approach at all times
  • Respond and effectively resolve customer enquiries and complaints relating to billing
  • Liaise with key stakeholders to ensure meter data accuracy

What will you bring to the role?

  • Knowledge of billing processes and procedures, work practices and policies in particular relating to the National Energy Industry, Knowledge of utility energy codes and regulations would be highly regarded.
  • Experience in an utility billing environment, with demonstrated ability in reporting, planning, forecasting, investigations and analysis.
  • Basic knowledge of customer billing IT systems
  • Ability to identify and implement opportunities for improvement.

Why join us at Altogether/Benefits

  • No weekend work or evening work
  • Paid overtime
  • Flexible working arrangements – Hybrid of working from home and office once probationary period is completed successfully.
  • A growing organisation which brings lots of personal growth opportunities
  • Vaccination Leave to support time off to take your COVID vaccinations.
  • Retail discounts
  • Family & Wellbeing initiatives e.g. Access EAP program
  • End of trip shower
  • Free snacks such as fruits and biscuits in the office
  • 5km’s to Chermside Shopping Centre
  • Gym next door
  • Free on-site & street parking
  • Annual Company Christmas Party
  • Large lunch spaces, outside & inside

About Us

Altogether Group Pty Ltd is a sustainable multi-utility providing drinking water, recycled water, wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers in the next five years.

Our people drive our mission of creating next generation utilities that enable self-sufficient communities by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.


Interested? Apply Now!

Please submit your application as soon as possible as we will be reviewing applications as they come in and may therefore close the ad without notice.












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